Returns and claims
Dear expondo customer,
we set very high standards of quality and long service life for our products. Nevertheless we cannot completely rule out faults and defects. In such a case please use our service slip (simply download and fill in) and contact our service at [email protected]
Our professional employees will immediately help you out.
Please fill in the service slip and include it in the package. You can download the service slip as a PDF here.
Informations about shipping:
- No shipping fees within the UK and Germany
- Returns are free
- Depending on the size and weight of your order, we will ship either DHL, GLS or by forwarding agency (Krage)
- Shipping with a forwarder is usually carried when the item is over 40 kg in Germany and from 40 kg for other countries within the EU
- We only ship to the countries listed below. If you want a delivery to another country, please contact us. We check this possibility.
- For deliveries abroad, additional costs are incurred. In order to guarantee fair transport costs to all of our customers, we calculate individual transport costs for each product and do not use any graduations.
- For the following countries / countries, we can only deliver up to 31.5 kg and a maximum size of 60 x 90 x 120 cm: Azores and Madeira, Balearic Islands, Melilla, Corsica, Isle of Man, German islands and German packing stations
- Self-collection is not possible for logistical reasons
- Express and desired date deliveries as well as delivery to mailboxes are also not possible