Complaints

Complaints and returns

Dear expondo customer,

we set very high standards for the quality and durability of our products. However, we cannot always completely rule out faults and defects. In such a case, please use our service form (simply download and fill out) and contact us via our contact form.

Our expert staff will help you immediately.

Please fill out the service form and enclose it in the package. You can download the service form as a PDF here.

Delivery information:

  • No shipping fees within the UK and Germany
  • Returns are free
  • Depending on the size and weight of your order, we will ship either DHL, GLS or by forwarding agency (Krage)
  • Shipping with a forwarder is usually carried when the item is over 40 kg in Germany and from 40 kg for other countries within the EU
  • We only ship to the countries listed below as standard. If you want delivery to another country, please contact us and we will investigate this possibility.
  • Deliveries abroad incur additional costs. In order to guarantee fair transport costs to all of our customers, we calculate individual transport costs for each product and do not use graduations.
  • For the following areas / countries, we can only deliver up to 31.5 kg and a maximum size of 60 x 90 x 120 cm: Azores and Madeira, Balearic Islands, Melilla, Corsica, Isle of Man, German islands and German packstations
  • Self-collection is not possible for logistical reasons
  • Express and desired date deliveries as well as delivery to mailboxes are also not possible