Complaints

Complaints and returns

Dear expondo customer,

We set very high standards for the quality and durability of our products. However, we cannot always completely rule out faults and defects. In such a case, please use our service form (simply download and fill out) and contact us via our contact form.

Our expert staff will help you immediately.

Please fill out the service form and enclose it in the package. You can download the service form as a PDF.

Return information:

  • Returns are free
  • Depending on the size and weight of your order, your return will be organised either via GLS, UPS, Hermes or via forwarding agency (Dachser/Raben)
  • Shipping with a forwarder is usually carried out when the item is over 40 kg.