Return Policy

Instructions for cancellation & Cancellation form

Consumers, i.e. any individual acting for purposes which are wholly or mainly outside those individual’s trade, business, craft or profession, are entitled to cancel any contract on the following conditions:

A. Instructions for cancellation

Right to cancel

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us (expondo GmbH, Köpenicker Str. 54, 10179 Berlin, Deutschland, Tel.: +49 30 239 890, Fax: +49 30 239 890 9, E-Mail: info@expondo.de) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us or to expondo GmbH - c/o Plischka Int. Spedition GmbH, Müllroser Chaussee 76d, 15236, Frankfurt (Oder) without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

We will bear the cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods

General information

1) Please prevent damage to and contamination of the goods. Please return the goods, if possible, in the original packaging with all accessories and all packaging components. If necessary, please use protective outer packaging. If you are no longer in possession of the original packaging, please use suitable packaging providing adequate protection against potential transport damage.
2) Please do not return the goods freight forward.
3) Please note that the above general information in section 1 and 2 is not a precondition for effectively exercising your right to cancel.

B. Cancellation form

If you wish to cancel this contract, please complete and submit this form.

expondo GmbH
Köpenicker Str. 54
10179 Berlin
Deutschland
Fax: +49 30 239 890 9
E-Mail: info@expondo.de

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*) /for the supply of the following service (*),

_______________________________________________________

_______________________________________________________

Ordered on (*) ____________ / received on (*) __________________

________________________________________________________
Name of consumer(s)

________________________________________________________
Address of consumer(s)

________________________________________________________
Signature of consumer(s) (only if this form is notified on paper)

_________________________
Date

(*) Delete as appropriate

C. Return service up to 100 days after receiving the order

Independent of the return policy established by law we decided to offer our private and professional customers the following return program for all products by our brands Goldbrunn, MSW Motor Technics, Physa, Royal Catering, StaMony, Stamos Soldering, Stamos Welding, Steinberg Systems, Ulsonix and Welbach:

You can return all items from our on-line shop up to 100 days from receiving them provided the items are complete, unused and undamaged. Should the items have been delivered in a sales display packaging they must be returned in their original packaging.
Please send the goods in due time (i.e. not after 100 days) to the following address:

expondo GmbH - c/o Plischka Int. Spedition GmbH
Müllroser Chaussee 76d
15236, Frankfurt (Oder) Germany

We will reimburse you the complete sum of your purchase. However, you will have to carry shipping costs and responsibility for possible delivery damage.
This return service does not limit in any way your rights or lawful cancellation rights (see point A.).

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