Dispatch Information

Dispatch Information

  • No shipping fees within the UK and Germany
  • Returns are free
  • Depending on the size and weight of your order, we will ship either DPD, GLS or by forwarding agency (Krage)
  • Shipping with a forwarder is usually carried when the item is over 40 kg in Germany and from 40 kg for other countries within the EU
  • We only ship to the countries listed below. If you want a delivery to another country, please contact us. We check this possibility.
  • For deliveries abroad, additional costs are incurred. In order to guarantee fair transport costs to all of our customers, we calculate individual transport costs for each product and do not use any graduations.
  • For the following countries / countries, we can only deliver up to 31.5 kg and a maximum size of 60 x 90 x 120 cm: Azores and Madeira, Balearic Islands, Melilla, Corsica, Isle of Man, German islands and German packing stations
  • Self-collection is not possible for logistical reasons
  • Express and desired date deliveries as well as delivery to mailboxes are also not possible
  • Forwarding goods are delivered to the kerb

Information regarding calculation of the delivery date

With deliveries with GLS within the EU, we guarantee that up to 95% of paid orders we receive until 1pm on workdays will be dispatched to the delivering courier service on the same day. This assurance is valid for the Goldbrunn, MSW Motor Technics, Physa, Royal Catering, StaMony, Stamos Soldering, Stamos Welding, Steinberg Systems, Ulsonix and Welbach brands.

The deadline for the delivery begins with payment in advance on the day after the payment order has been issued to the transferring credit institution or in the case of other forms of payment the day after the contract is concluded and ends with the end of the last day of the deadline. If the last day of the deadline falls on a Saturday, Sunday or a public holiday recognised by the State as the place of delivery, the next working day shall be replaced by such day.

If you place an order with us within the scope of an order, we will ship the goods in a joint consignment, unless we have agreed otherwise with you. In this case, the total delivery time for the item of your order with the longest delivery time applies to the shipment.

Information on delivery times

With deliveries in Germany, we guarantee that up to 95% of paid orders we receive until 2pm on workdays will be delivered to you on the following working day. If the delivery country is in the EU, we send the dispatch to the delivering courier service on the same working day.

 

Country

additional max. time in working days

Belgium (BE)

1

Denmark (DK)

1

Estonia (EE)

3

South Finland (FI)

3

North Finland (FI)

4

South France (FR)

1

Norway (NO)

5

North France (FR)

1

Greece (GR)

4

Ireland (IE)

4

South Italy (IT)

4

North Italy (IT)

1

Latvia (LV)

3

Lithuania (LT)

2

Luxemburg (LU)

1

Malta (MT)

8

Netherlands (NL)

1

Austria (AT)

1

Poland (PL)

1

Portugal (PT)

4

Rumania (RO)

3

South Sweden (SE)

1

North Sweden (SE)

4

Slovakia (SK)

2

Spain (ES)

3

Czech Republic (CZ)

1

Hungary (HU)

2

Germany (DE)

4

Cyprus (CY)

8

Switzerland (CH)

1

Croatia (HR)

2